Patient guide

Admission · भर्ती

Getting admitted

✓Admissions are advised by the treating doctor in OPD or emergency.
✓Register at the reception desk with one ID (Aadhaar / voter card) and a contact number of a family member.
✓Choose between the general ward and air-conditioned private rooms, subject to availability.
✓An advance deposit is taken at admission and adjusted in the final bill.
✓Nursing staff will explain medicine timings, diet advice and doctor round timings on the ward.

Discharge · छुट्टी

✓The doctor writes the discharge advice during the morning round.
✓Billing is cleared at reception; please allow some time for the final bill and discharge summary.
✓Carry the discharge summary to every follow-up visit — it lists diagnosis, treatment given and medicines to continue.
✓Follow-up dates are written on the summary; book them by phone or WhatsApp.
✓Medicines to continue at home are available at the in-house pharmacy, open 24×7.

Visitors · मुलाक़ात

✓One attendant may stay with the patient at all times; an attendant pass is issued at admission.
✓Please keep visits short and visitors few — rest speeds up recovery.
✓Children below 12 should avoid visiting wards, for their own protection from infection.
✓Visitors to the NICU are restricted; parents are guided by the nursing staff.
✓Keep phones on silent inside wards and follow staff instructions during doctor rounds.

Payments · भुगतान

✓Cash, UPI and card payments are accepted at reception — QR codes are displayed at the counter.
✓Estimates for planned procedures are given in advance on request.
✓Itemised bills and receipts are provided for every payment.
✓Patients with health insurance should carry their policy details; our desk assists with the documents needed for reimbursement claims.
✓For government scheme eligibility (such as Ayushman Bharat), please ask at reception with your card.

Our promise

Every patient is treated with courtesy, privacy during examination, and without discrimination.

You have the right to understand your diagnosis, treatment options and expected costs in simple language.

No procedure or surgery is done without the informed consent of the patient or family.

Share your full medical history honestly, follow the advised treatment, and keep follow-up appointments.